Refund policy
Returns & Refund Policy
At Braviya, we want you to feel confident in every purchase. If you’re not fully satisfied, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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In the same condition you received it
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Unworn and unused
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With original tags attached
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In the original packaging
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Accompanied by proof of purchase or order confirmation
How to Start a Return
To request a return, please contact us at:
If your return is approved, we’ll provide instructions on how and where to send your item. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us right away so we can make it right as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
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Worn or used intimate apparel
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Personalized or custom items
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Gift cards
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Final sale or clearance items
If you have any questions about whether your item qualifies, please contact us before returning it.
Exchanges
Need a different size or color?
The fastest way to get what you need is to request a return (if eligible) and place a new order once your return has been approved.
European Union – 14 Day Cooling Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be unworn, unused, in original packaging, with tags, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Need Help?
For any questions about returns, sizing, or your order, contact us anytime at: